Refund and Returns Policy

Introduction

Thank you for shopping at quenvinta. We want you to be completely satisfied with your purchase. This policy outlines the terms and conditions for returns and refunds on products purchased from our website.

Returns

Eligibility for Returns

You may return most items within 30 days of delivery for a full refund, provided they are in original condition: unused, unwashed, and with all tags attached. The following items are not eligible for return:

• Gift cards
• Downloadable software products
• Personal care items
• Items marked as final sale

Return Process

To initiate a return, please contact our customer service team at [email protected] or +1 (215) 382-3374. You will receive instructions on how to return your item to: 9274 North Lakeview Boulevard, Philadelphia, Pennsylvania 19137, United States. You are responsible for return shipping costs unless the return is due to our error.

Refunds

Timing of Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days, and a credit will automatically be applied to your original payment method.

Partial Refunds

Partial refunds may be granted in the following circumstances:

• Item returned with signs of use or damage
• Missing parts or accessories
• Item not in original packaging

Exchanges

We only replace items if they are defective or damaged upon receipt. To request an exchange, contact us at [email protected] with your order number and details about the product you would like to exchange.

Shipping Costs

Original shipping charges are non-refundable. Return shipping costs are your responsibility unless the return results from our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] or +1 (215) 382-3374. We will arrange for a return and provide a replacement or full refund, including shipping costs.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information

For any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (215) 382-3374
• Address: 9274 North Lakeview Boulevard, Philadelphia, Pennsylvania 19137, United States
• Website: https://www.quenvinta.store